We have a legal duty to be open and honest with the people we care for, which is called our Duty of Candour.

We know that openly recognising mistakes leads to improved patient safety.

This is why we actively encourage staff to report incidents so that we can learn and make improvements to the care we provide.

On the very rare occasions when things go wrong we are committed to being open and honest with our patients, their families and carers. 

We always investigate every incident and involve patients as much as we can to collect feedback which we use to make further improvements to our services.

We also always apologise, explain what has happened and what actions will be taken to reduce the risk of the same thing happening again.

Never Events

A Never Event is a serious patient safety incident that should never occur.

All Never Events are published in our public Board papers.