Working with patients to make improvements

We regularly work in partnership with patients to ensure the patient voice is heard right across the organisation.

Understanding the patient experience is an essential part of improving the care we provide, from sharing patient stories with the Trust Board, to sharing feedback from patient surveys with our teams on hospital wards and in the Swindon community.

Kay, a former cancer patient, is helping to improve awareness of the importance of staying hydrated during treatment and reminding us to make every patient contact count.

Working directly with patients like Kay is just one of the ways we involve patients, carers and members of the local community in our improvement work.

Alongside actively listening to the experiences and ideas of patients, we involve patients in the design of new services, and in the governance of our organisation through public governors.

Every piece of feedback - both positive and negative - matters and is an opportunity to review and improve what we do.

To find out how we seek out, listen to and act on patient feedback, visit Feedback | Great Western Hospital (gwh.nhs.uk)