It's important that you keep your hearing aids clean and free from dust and wax.

Use a cloth to wipe the surface of the hearing aid.

The earmould should be cleaned every day with a tissue or a non-perfumed wipe.

Any debris or wax in the earmould can be unblocked with a hearing aid cleaning tool or something similar such as a pin or cocktail stick.

For open fitting (corda) tubes: the open fitting dome can be cleaned using a tissue or a non perfumed wipe.

The hearing aid can be unblocked using the cleaning wire provided.

Hearing aid tubing

We recommend booking your hearing aid servicing appointment every six to nine months to ensure that the hearing aid is working correctly.

Old tubing can affect the sound quality of the hearing aids and so should be changed every six to nine months and can be replaced by your audiologist.

You can also replace the tubing yourself. Your audiologist can issue tubing, or it can be collected from the volunteers desk.

If you have an open fitting (corda) hearing aid, the tubing should also be replaced every six to nine months, these can be obtained from your audiologist.

Troubleshooting

To keep your hearing aids working well it is important that you can detect potential problems:

  • If there is no sound from a hearing aid or the hearing aid sounds quiet it is important to ensure that the tubing is not blocked with wax or debris.
  • The tubing may need changing if it has become hard and brittle and they may also require new batteries.
  • If the hearing aid is whistling the earmould or open fitting tube may not be inserted correctly.

Alternatively it may be that you have ear wax which is causing feedback, in which case we recommend arranging an appointment at your GP practice.

It's normal for your hearing aid to whistle if your hand is placed on the microphone area of the hearing aid.

If you're still having a problem with your hearing aid, please contact us to book a repair appointment:

Adults
Tel: 01793 604065
Email: gwh.audiology.dept@nhs.net 

Paediatrics
Tel: 01793 696640

Repair appointments

Please contact the department to book a hearing aid repair appointment.

Hearing aids can be dropped off or posted to us for repair - hearing aids posted in for repair are the responsibility of the patient.

Please write your return address on the back of the package and use Post Office Special Delivery only.

Please enclose your details and return postage (a large letter stamp) if you would like the hearing aids returned to you by post. Alternatively, they can be collected from the Audiology Reception desk.