If someone is seriously ill or injured or you think their life may be at risk, call 999 immediately.
The Emergency Department and Urgent Treatment Centre work together as one big team.
Patients are seen in order of clinical need, so if you are waiting a long time after your initial assessment, this is because there are others with more critical or life-threatening conditions.
Accessing urgent and emergency care services
Patients arriving to hospital for urgent or emergency care must enter the hospital through the Urgent Treatment Centre (UTC), located at the west entrance of the Great Western Hospital.
Patients will be triaged at the door by a Clinical Navigator who will signpost them to the right place for their care, which could be the Emergency Department, Urgent Treatment Centre or an assessment unit.
Patients arriving to hospital in an ambulance will be taken straight to the Emergency Department.
The Urgent Treatment Centre is open from 7am to 10pm.
Walk-in patients requiring urgent or emergency care outside of these hours will need to use the out-of-hours entrance, which is located at the west entrance of the hospital, directly adjacent to the Urgent Treatment Centre.
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