We are here to help ensure patients, families, carers and visitors have a positive experience of using our services.

We listen to patient feedback and work with teams and departments across the Trust to improve the way we do things for future patients.

Our free, impartial, and confidential service offers advice, support, and information.

We can assist you with: 

  • Providing feedback, suggestions and comments 
  • Answering queries related to your care, treatment or experience
  • Listening to concerns
  • Raising a complaint
  • Accessing interpreting and translation services
  • Patient information leaflets

Contact

Telephone: 01793 604031 (Monday-Friday, 9.30am-4.30pm)

Email: gwh.pals@nhs.net

Patient Advice and Liaison Service
Ground floor, Great Western Hospital
Marlborough Road
Swindon
SN3 6BB

Raising a concern or complaint

The Trust offers an open and honest complaints investigation service.

We always encourage our patients and families to raise a concern with the department or ward manager in the first instance.

These are the staff looking after you and your loved ones, and they will always be happy to listen and support you.

Where this is not possible, or you are unhappy with the outcome, please contact PALS. The Trust offers an open and honest complaints investigation service.

We also work closely with advocacy and support agencies such as Healthwatch and Swindon Advocacy Movement (SAM).

Read our complaints policy.

If you wish to provide anonymous feedback, please do so by writing to us.